Veinera Terms of Service

These Terms of Service (the “Terms”) govern access to and use of Veinera’s websites and the Veinera platform, including any related tools, features, content, and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and in that case “you” and “your” will refer to that entity.

These Terms are intended to be website-ready and suitable for general SaaS use. Business customers may also enter into an order form, statement of work, or other written agreement with Veinera, and may be offered a Data Processing Addendum (DPA). Where an order form or DPA applies, it may supplement these Terms and may control for the specific subject matter it covers.

Use of the Services

Veinera provides a platform designed to support creator and influencer discovery, campaign planning and execution, collaboration workflows, reporting, analytics, and related operational tools. The Services may evolve over time, including the introduction, modification, or discontinuation of features. Veinera may also offer beta features that are provided for evaluation purposes and may be subject to additional terms or limitations.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use complies with all applicable laws, rules, and regulations, including advertising, consumer protection, privacy, and marketing communication requirements.

Accounts, access, and security

Some features require creating an account. You agree to provide accurate and complete information, to keep your account information up to date, and to maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your account, including activity by authorized users within your workspace. If you believe your account has been compromised or accessed without authorization, you must notify us promptly.

Veinera may implement security measures such as multi-factor authentication and may require certain security controls for specific plans or features. You are responsible for using reasonable security practices, including strong passwords and appropriate internal access controls.

Acceptable use and restrictions

You agree not to misuse the Services. Misuse includes, without limitation, attempting to interfere with the Services or access them using a method other than the interface and instructions we provide.

You may not use the Services in a way that violates any law or infringes the rights of others. You may not upload, transmit, or store content that is unlawful, harmful, deceptive, defamatory, obscene, or otherwise objectionable, or that infringes intellectual property rights, privacy rights, or other legal rights.

You may not attempt to access non-public areas of the Services, bypass security controls, probe or scan systems, or introduce malware. You may not scrape, crawl, or harvest information from the Services except to the extent permitted by applicable law and explicitly authorized by Veinera in writing, and you may not use automated means to extract data in a manner that burdens or disrupts the Services.

Veinera may suspend or restrict access where we reasonably believe misuse, security risk, or legal noncompliance has occurred.

Customer content, Customer Data, and permissions

You retain your rights in the content and data you submit to or generate within the Services (“Customer Data”), as between you and Veinera. To operate the Services, you grant Veinera a limited, worldwide, non-exclusive license to host, store, reproduce, transmit, display, and otherwise process Customer Data solely to provide, maintain, secure, and support the Services, to comply with your instructions and configurations, and as otherwise permitted under applicable agreements.

Veinera’s processing of personal data contained in Customer Data is described in the Products & Services Privacy Supplement and, where applicable, governed by a Data Processing Addendum (DPA) entered into with business customers.

You are responsible for Customer Data you provide, including ensuring you have the necessary rights and permissions to upload and process it through the Services, and that your use complies with applicable privacy and marketing laws.

Creator and public information; outreach responsibility

The Services may display or help you organize information about creators, including information that is publicly available (such as public social handles or publicly visible metrics), information provided by the creator, and information entered by the customer.

You remain responsible for how you use creator information and for your outreach content. This includes responsibility for compliance with applicable laws and platform terms, including consent and opt-out requirements for marketing communications where they apply, and respecting the rights of individuals. Veinera does not control and is not responsible for the practices, content, or policies of third-party platforms.

Fees, billing, trials, and taxes

If you purchase paid Services, fees, billing cadence, taxes, and payment terms will be provided at checkout or in an order form. You authorize Veinera (or our payment processor) to charge your selected payment method in accordance with the agreed billing terms.

If Veinera offers a trial, the trial may automatically convert to a paid subscription unless you cancel before the trial ends, as described at the time you start the trial. Refunds, if any, are governed by your plan terms or order form, and may vary by product, region, or promotional offer.

You are responsible for applicable taxes, duties, or governmental assessments associated with your purchase, except for taxes based on Veinera’s net income.

Third-party services and integrations

The Services may integrate with third-party services or allow you to connect third-party tools. Your use of third-party services is subject to the third party’s terms and privacy policies. Veinera does not control third-party services and is not responsible for third-party systems, content, security, or availability.

Where you enable integrations, you authorize Veinera to exchange data with the integrated services as directed by you and your workspace settings. You are responsible for ensuring you have appropriate permissions to connect and share data through integrations.

Confidentiality for business customers

If you are a business customer, each party may receive non-public information from the other that should reasonably be considered confidential. Each party agrees to protect the other party’s confidential information using reasonable care and to use it only to perform obligations or exercise rights under these Terms and any applicable order form. Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, independently developed without access to confidential information, or rightfully received from a third party without breach of obligation.

Intellectual property and feedback

Veinera and its licensors retain all rights, title, and interest in and to the Services, including all software, designs, trademarks, and other intellectual property, except for Customer Data. You may not copy, modify, distribute, sell, lease, or reverse engineer any part of the Services except as permitted by law.

If you provide suggestions, ideas, or feedback about the Services, you grant Veinera the right to use that feedback without restriction or compensation, provided Veinera does not publicly identify you as the source without your consent.

Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. Veinera disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Veinera does not warrant that the Services will be uninterrupted, error-free, or completely secure, or that any specific results will be achieved. You are responsible for evaluating the suitability of the Services for your intended use.

Limitation of liability

To the maximum extent permitted by law, Veinera will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or use, even if Veinera has been advised of the possibility of such damages.

To the maximum extent permitted by law, Veinera’s aggregate liability arising out of or relating to the Services will not exceed the amounts paid by you for the Services giving rise to the claim during the twelve months immediately preceding the event giving rise to liability (or, if you are using a free plan, a nominal amount such as USD $100), unless applicable law requires otherwise.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

Suspension, termination, and effect of termination

You may stop using the Services at any time. Veinera may suspend or terminate access if we reasonably believe you have violated these Terms, created a security risk, or engaged in unlawful use, or if we are required to do so by law.

Upon termination, your right to use the Services will cease. If you are a paid customer, termination and data handling will follow the terms of your plan, order form, and DPA where applicable. Provisions that by their nature should survive termination will survive, including confidentiality, disclaimers, limitation of liability, and governing law.

Changes to the Services or these Terms

Veinera may update the Services and may revise these Terms from time to time. When we do, we will update the “Last updated” date above. If changes are material, we will provide additional notice where required by law. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

Governing law and dispute resolution

These Terms are governed by the laws of Singapore, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time the arbitration is commenced. The seat of arbitration shall be Singapore. The arbitration shall be conducted in English before one (1) arbitrator. The arbitral award shall be final and binding on the parties, and judgment upon the award may be entered and enforced in any court of competent jurisdiction.

Either party may seek interim or injunctive relief from any court of competent jurisdiction where necessary to protect its rights or confidential information, and such action will not be deemed incompatible with this arbitration agreement. Nothing in these Terms limits any rights you may have that cannot be waived under applicable law.

Contact

Legal: legal@veinera.com
Privacy: privacy@veinera.com

Veinova CV (Veinera)Treasury Tower, 31st Floor, Jl. Jend. Sudirman Kav. 52–53, District 8, SCBD, Jakarta 12190